14-day money-back guarantee
If a paid plan is not the right fit, you can ask for a full refund of its price within 14 days of the first payment. Renewals and later billing periods are not refundable.
Legal
Refund Policy
How refunds work for paid plans, wallet balance and booking fees.
Last updated: 2026-05-13
How refunds are paid
Refunds go back to the original payment method where that method supports refunds; otherwise they are credited to your Easy Trips wallet. Payment-processing fees charged by the payment provider are not refundable.
Wallet balance and booking fees
Unused wallet balance can be refunded on request under the same rules. Per-booking fees for bookings that went ahead are not refundable.
Your travellers’ payments
Refunds to your own customers are handled by your site’s payment gateway and your booking policy.
Requests and disputes
Contact support with the transaction ID, booking reference and screenshots so we can review it quickly.
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